See below for a list of the services we provide in store. If there is anything you need not listed, please don’t hesitate to contact us and we’ll see if we can help.


Personalise your gift with our engraving service here at Rubirox.

Engraving is available in store and on selected pieces online.

Our personalisation service is free of charge for selected Thomas Sabo Jewellery. We also have a selection of other jewellery items in store that can personalised, to create that extra special gift. For items bought in store we charge £8.95 for a single side or £12.95 for double sided items. For any other items not bought from our store we can provide you with a quote on request.

Engraving requires 1-4 days. Once engraved, items cannot be returned unless faulty.

Please contact us on 01780 755996 or send us a message for more details.


Batteries – We are able to replace most watch batteries in store – both for watches bought here and those bought elsewhere. Please be aware that we are unable to vacuum seal watches in order to guarantee water resistance. 

We charge £15.00 to replace a watch battery – please get in touch for more information.

Watch Links – For watches bought in store we can add or remove links free of charge.

If you have a watch bought elsewhere we charge £5.00 for link adjustments.


Links of London – We can restring both the sweetie and effervescence bracelets in store, these cost £20.00 and £25.00 respectively. (We also restring Links of London Rings and Watches for £20.00 and £25.00 respectively.)

ChloBo, Jersey Pearl, Thomas Sabo – Restringing starts at £20.00 for these brands. Please be aware that in some cases we have to send your jewellery back to the brand to be restrung and it may therefore take a little longer. For an exact price and an estimated time, please do get in touch.


To have a silver ring resized up or down up to 2 sizes we charge £25.00 – this can take up to two weeks. For other metals or for a greater change in sizes please get in touch.


Your jewellery looks best when its sparkly and clean. If you have an item of jewellery that you would like cleaned we are happy to do that for you free of charge, we can also give you advice on how to keep it in the best condition and show you some of our favourite cleaning products.

For bracelets with lots of charms or for multiple items of jewellery you’ll need to leave them with us and the cleaning will cost £10 – £15. Do get in touch if you’d like an estimate of cost before you come in.


We are able to offer a wide range of jewellery repairs whether it’s a snapped chain or a stone that’s fallen out. Get in touch with us for a quote and estimated completion time.