See below for a list of the services we provide in store. If there is anything you need not listed, please don't hesitate to contact us and we'll tell you how we can help.
For all repairs please bring your item into store (no appointment necessary), alternatively post your item to us at the address below. Make sure to include a note telling us what you need doing along with your contact details for us to arrange any payment and to send your jewellery back to you.
RUBIROX 14 St Mary's Street, Stamford, PE9 2DF
Personalise your gift with our engraving service here at Rubirox.
Engraving is available in store and on selected pieces online.
Our personalisation service is free of charge for selected Thomas Sabo Jewellery and RUBIROX engravable pieces. All wedding and engagement rings can also be engraved.
Please contact us on 01780 755996 or send us a message for more details.
Batteries - We are able to replace most watch batteries in store - both for watches bought here and those bought elsewhere. Please be aware that we are unable to vacuum seal watches in order to guarantee water resistance.
We charge £10.00 to replace a watch battery - please get in touch for more information.
Watch Links & Strap Alterations - For watches bought in store we can add or remove links free of charge.
If you have a watch bought elsewhere we charge £5.00 for link adjustments. We can order in replacement watch straps for brands we sell and will fit them for free. If you already have a watch strap you would like fitted we charge £5.00.
Links of London - We offer a full range of services and repairs for Links of London charm bracelets. We can restring both the sweetie and effervescence bracelets in store, these cost £20.00 and £30.00 respectively. (We also restring Links of London Rings and Watches for £20.00 and £30.00 respectively.)
ChloBo, Jersey Pearl, Thomas Sabo - Restringing starts at £25.00 for these brands. Please be aware that in some cases we have to send your jewellery back to the brand to be restrung and it may therefore take a little longer. For an exact price and an estimated time, please do get in touch.
We are able to resize any ring. The cost will depend on the weight, the metal, the number of sizes needing to be changed and the style of ring. Please contact us for an estimate.
Your jewellery looks best when its sparkly and clean. If you have an item of jewellery that you would like cleaned we are happy to do that for you free of charge, we can also give you advice on how to keep it in the best condition and show you some of our favourite cleaning products.
For bracelets with lots of charms or for multiple items of jewellery you'll need to leave them with us and the cleaning will cost £10 - £15 depending on how much work is required. Do get in touch if you'd like an estimate of cost before you come in.
Other Jewellery Repairs
We are able to offer a wide range of jewellery repairs whether it's a snapped chain, a stone that's fallen out, or a ring that's broken. Get in touch with us for a quote and estimated completion time.