Returns information


If you require to return your purchase, we are happy to exchange or refund items within 30 days on presentation of the original receipt or invoice from Rubirox.

Sale items must be returned within 14 days and may only be exchanged, not refunded, unless purchased online, in which case a full refund will be given.

The goods must show no sign of use or damage.

Gift receipts may be used for exchanges only, not refunds.

We are unable to refund any shipping costs incurred as part of the original order or when returning the item to us, unless the item is faulty or has been sent incorrectly.

Due to hygiene reasons, we are unable to accept any returns on earrings unless faulty.

All items which are engraved cannot be exchanged or returned unless faulty.

Rubirox is an independent retailer and is not affiliated with any other jewellery store.

This does not affect your statutory rights.

To return your item to us, please post or bring it in to our store at the address shown below. Please remember to include your receipt, invoice or confirmation email and returns form (Returns Form). 


14 St. Mary’s Street,
Stamford, Lincs