Returns information

ONLINE RETURNS POLICY

If you need to return your purchase for any reason, we will happily exchange or refund items within 60 days as long as you have proof of purchase (your order confirmation or delivery note is fine). Sale items must be returned within 30 days.

All refunds will be processed via the same method by which the original payment was taken and to the same card/account that was used.

The goods must show no sign of use or damage.

We are unable to refund any shipping costs incurred as part of the original order or when returning the item to us, unless the item is faulty or has been sent incorrectly.

Any item which has been engraved cannot be exchanged or returned unless faulty.

Rubirox is an independent retailer and is not affiliated with any other jewellery store.

This does not affect your statutory rights.

To return your item to us, please post or bring it in to our store at the address shown below. Please remember to include proof of purchase (receipt, invoice or confirmation email and returns form.)

RUBIROX

14 St. Mary’s Street,
Stamford, Lincs
PE9 2DF

If you have any questions please get in touch.