Returns information

CHRISTMAS RETURNS

Purchases made from Monday 26th October 2020 have an extended returns period up to, and including, Sunday 10th January. This includes sale items.

 

ONLINE RETURNS POLICY

If you need to return your purchase for any reason, we will happily exchange or refund items within 60 days as long as you have proof of purchase (your order confirmation or delivery note is fine). Sale items must be returned within 30 days.

All refunds will be processed via the same method by which the original payment was taken and to the same card/account that was used.

The goods must show no sign of use or damage.

We are unable to refund any shipping costs incurred as part of the original order or when returning the item to us, unless the item is faulty or has been sent incorrectly.

Any item which has been engraved cannot be exchanged or returned unless faulty.

Rubirox is an independent retailer and is not affiliated with any other jewellery store.

This does not affect your statutory rights.

To return your item to us, please post or bring it in to our store at the address shown below. Please remember to include proof of purchase (receipt, invoice or confirmation email and returns form.)

RUBIROX
14 St. Mary’s Street,
Stamford, Lincs
PE9 2DF

If you have any questions please get in touch.


IN STORE RETURNS POLICY

As above, with the following exceptions:

Unworn items may be returned for an exchange or refund within 30 days of purchase with a valid receipt.

Sale items are exchangeable only and must be returned within 14 days of purchase.

For hygiene reasons we cannot accept returns of earrings unless they are faulty.