Klarna FAQs

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Shop now. Pay later with Klarna.

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the stuff you want, when you want it.page1image2610425872

Here’s how it works: Step 1

Add products to your cart and select “Klarna” when you check out

Step 2

Enter a few personal details and you’ll know instantly if you’re approved

Step 3

Klarna will send you an email confirmation and reminders when it’s time to pay

Step 4

You can complete your future Klarna purchases with just one click

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Pay in 3 interest-free installments

Split your purchase into three equal payments. Just enter the credit or debit card details of your choice and make automatic payments every 30 days. No interest or fees when you pay on time.

Full terms of Pay later in 4 interest-free installments.

Pay in 30 days

Try your stuff at home and decide which items you want to keep. Make your payment in full 30 days after your purchase is shipped. No upfront payments, no interest, and no fees when you pay on time.

Full terms of Pay later in 30 days.

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Pay online or in the app

Review your latest purchases and make payments in the Klarna app or online.

  • Download the Klarna app: ​https://www.klarna.com/app
  • Log in online:​ ​https://app.klarna.com/login​​.
  • Chat with customer service: h​ttps://​www.klarna.com/us/customer-service/

About Klarna

Safe and secure

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.

Frequently asked questions

Visit our FAQ (​https://www.klarna.com/us/customer-service/)​ page to find out more about using Klarna.

At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth payment methods give you more time, control and joy so you can focus on the things you love.

  • 80 million shoppers are using Klarna.
  • 190,000 retailers are working with us worldwide.
  • We’ve been powering online checkouts for 14 years.

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FAQs

What happens if I cancel or return my order?

As soon as RUBIROX has accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at RUBIROX from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

I have been asked to go to Klarna’s site. Is this correct?

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by RUBIROX. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

  • No, this is not currently possible for Pay in 3 purchases.
  • Pay Later: You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

Have you received my payment?

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk​.

What happens to my statement, when I’ve returned the goods?

Once RUBIROX has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

I’ve received a statement, but I’ve not yet received my goods.

In the event that your goods have not been received please call RUBIROX to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.